In today's fast-paced digital world, the significance of leveraging cutting-edge technologies like AI in marketing cannot be overstated. With Large Language Models (LLM) like ChatGPT or Bard, they can revolutionize your marketing efforts if you know how to communicate with it effectively.
This comprehensive but not exhaustive guide is designed to break down 54 key marketing terms you should know when interacting with ChatGPT for marketing-related tasks. By understanding these terms, you can ensure more precise and beneficial outcomes from your AI. Think of it like learning a new language β the more words (or terms) you know, the better you can express yourself (or in this case, get the AI to do what you want). And you will get a prompt you can use for each one.
So, whether you're planning to create a sales copy, a marketing campaign, or even something as specific as testing email subject lines using the BAB or PAS frameworks, we've got you covered.
Table of Contents
Digital Marketing: In the digital age, this category is all about utilizing online and internet-based platforms to connect with and engage customers. It comprises various techniques from SEO to social media marketing.
- A/B Testing (also relevant in Conversion and Sales Funnels)
- Clickthrough Rate (CTR)
- Content Marketing (also relevant in Content and Copywriting)
- Conversion Rate (also relevant in Conversion and Sales Funnels)
- Conversion Rate Optimization (CRO) (also relevant in Conversion and Sales Funnels)
- CPC
- CPA
- Inbound Link (also relevant in Inbound and Outbound Marketing)
- Landing Page (also relevant in Conversion and Sales Funnels)
- Long-Tail Keyword (also relevant in Content and Copywriting)
- Native Advertising
- PPC
- SEO
- SMM
- User-generated Content (UGC)
Conversion and Sales Funnels: These terms revolve around the customer journey from awareness to conversion. They highlight the techniques and strategies to optimize this journey to achieve maximum conversions.
- AAARRR
- Conversion Funnel
- Lead Magnet (also relevant in Content and Copywriting)
- Top of the Funnel
Customer Relations and CRM: This category highlights terms that focus on customer relationship management and strategies that place the customer at the heart of business operations.
- CAC
- CRM
- Customer Engagement
- Customer Journey
- Customer Lifetime Value (CLTV)
- Customer Persona (also relevant in Market Research and Analysis)
- Customer Segmentation (also relevant in Market Research and Analysis)
Content and Copywriting: Content is king, and this category underlines the importance of creating engaging, informative, and optimized content that attracts and retains customer attention.
- AIDA Framework
- BAB Framework
- Evergreen Content
- PAS Framework
Inbound and Outbound Marketing: These terms describe different techniques to draw customers to products and services, either by attracting them in (inbound) or reaching out (outbound).
- Call-to-Action (CTA) (also relevant in Digital Marketing)
- Inbound Marketing
- Outbound Marketing
Branding and Positioning: Branding is about creating a unique identity and value proposition for a business. This category includes terms that deal with building and managing this identity and positioning it in the market.
- Brand Awareness
- Brand Equity
- Brand Positioning
Social and Viral Marketing: This category covers terms that emphasize the use of social media and viral trends to spread marketing messages and engage audiences.
- Hashtag (also relevant in Digital Marketing)
- Influencer Marketing (also relevant in Digital Marketing)
- Influencer Persona (also relevant in Digital Marketing)
- Social Proof
- Viral Marketing
Market Research and Analysis: This category includes terms related to the analytical aspects of marketing, such as competitor analysis and identification of key performance indicators.
- Competitive Analysis
- Ideal Customer Profile
- KPI
- SWOT
Growth and Other Marketing Strategies: This category contains terms that don't fit neatly into the other categories but are still integral parts of marketing strategies, focusing on growth, engagement, and optimization.
- Bounce Rate (also relevant in Digital Marketing)
- Conversational Marketing (also relevant in Customer Relations and CRM)
- Contextual Marketing (also relevant in Digital Marketing)
- Demand Generation
- Flywheel Ideology
- Growth Marketing
- Keyword (also relevant in Digital Marketing)
- Retargeting (also relevant in Digital Marketing)
Digital Marketing
This category is all about utilizing online and internet-based platforms to connect with and engage customers. It comprises various techniques from SEO to social media marketing.
A/B Testing
Definition: A method in marketing that involves comparing two variables, such as webpage designs or email subject lines, among a split audience to determine which one performs better.
When is it Relevant?
When you are planning marketing campaigns, it's useful to test different variations to see what works best.
Sample Prompt
"Can you provide me with some ideas for A/B testing subject lines for our upcoming email campaign?"
Clickthrough Rate (CTR)
Definition: The ratio of users who click on a specific link or ad to the number of total users who view it.
When is it Relevant?
When you want to evaluate the performance of your online ads and optimize them to increase the number of clicks they receive.
Sample Prompt
"How can we improve the CTR of our display ads on Google AdWords?"
Content Marketing
Definition: A strategic marketing approach focused on creating, publishing, and distributing valuable and relevant content to attract and retain a clearly defined audience.
When is it Relevant?
When you want to attract and engage your target audience through valuable content that aligns with their interests and needs.
Sample Prompt
"What types of content should we create to effectively engage our target audience in the travel industry?"
Conversion Rate (CR)
Definition: The percentage of users who complete a desired action out of the total number of users.
When is it Relevant?
When you want to measure and improve the effectiveness of your marketing campaigns by increasing the percentage of visitors who take desired actions.
Sample Prompt
"What strategies can we implement to increase the conversion rate of our online checkout process?"
Conversion Rate Optimization (CRO)
Definition: Conversion Rate Optimization, a practice that involves improving the ratio of website visitors who convert into customers.
When is it Relevant?
When you want to optimize your website's performance in terms of converting visitors into customers by using data-driven testing and optimization techniques.
Sample Prompt
"We want to improve our website's CRO. Can you suggest some best practices for optimizing our landing pages?"
Cost-Per-Click (CPC)
Definition: Cost Per Click, a billing method for online advertising where the advertiser pays each time their ad is clicked.
When is it Relevant?
When you want to manage your paid advertising campaigns effectively, optimize your cost per click bids, and maximize your return on investment (ROI).
Sample Prompt
"What is the ideal CPC bid range for our Google Ads campaign targeting the finance industry?"
Cost-Per-Action (CPA)
Definition: Cost Per Action, a billing method for online advertising where the advertiser pays each time a specified action, like a sale, click, or form submit, is performed.
When is it Relevant?
When you want to measure and optimize the cost-effectiveness of your marketing campaigns by analyzing the cost per desired action taken by users.
Sample Prompt
"How can we reduce our CPA and increase the number of leads generated through our Facebook advertising?"
Inbound Link
Definition: A link coming from another website to your own website. Inbound links are an important part of SEO.
When is it Relevant?
When you want to enhance the credibility and authority of your website by earning inbound links from other reputable websites, thereby driving more organic traffic to your site.
Sample Prompt
"How can we attract more inbound links to our website to improve our SEO and increase organic traffic?"
Landing Page
Definition: A standalone web page, created specifically for a marketing or advertising campaign. It's where a visitor "lands" after they click on a link in an email, or ads from Google, Bing, YouTube, Facebook, Instagram, Twitter, or similar places on the web.
When is it Relevant?
When you want to create a dedicated web page that is specifically designed to drive conversions or capture user information as part of your marketing campaigns.
Sample Prompt
"We're running a new Google Ads campaign. Can you help us design an effective landing page to drive conversions?"
Long-Tail Keyword
Definition: A keyword phrase that typically contains three or more words and is highly specific. These can be less competitive to rank for in search engine results and often have a higher conversion rate.
When is it Relevant?
When you want to target more specific and niche audiences by incorporating longer and more specific keyword phrases into your content and search engine optimization (SEO) strategies, increasing the chances of attracting more targeted traffic and potential customers.
Sample Prompt
"How can we optimize our blog posts with long-tail keywords to capture niche audiences in the pet care industry?"
Native Advertising
Definition: A type of advertising where the ad matches the form, feel, and function of the content of the media on which it appears. It's designed to blend in with its surroundings.
When is it Relevant?
When you want to promote your brand or products in a less intrusive and more seamless manner by integrating your advertising into the platform or content where it appears, increasing brand exposure and engagement.
Sample Prompt
"We're considering native advertising. Can you provide examples of successful native ad campaigns in the food and beverage industry?"
Pay-Per-Click (PPC)
Definition: Pay Per Click, an online advertising model in which advertisers pay each time a user clicks on one of their online ads.
When is it Relevant?
When you want to drive targeted traffic to your website or landing page by running pay-per-click (PPC) campaigns on platforms like Google Ads, where you pay a fee each time your ad is clicked.
Sample Prompt
"We want to launch a PPC campaign. What budget and bidding strategy do you recommend for our online retail store?"
Search Engine Optimization (SEO)
Definition: Search Engine Optimization, the practice of increasing the quantity and quality of traffic to your website through organic search engine results.
When is it Relevant?
When you want to improve your website's visibility and organic search rankings by implementing techniques and strategies that align with search engine optimization (SEO) best practices.
Sample Prompt
"What are the best practices for optimizing our website's SEO to rank higher on search engine results pages?"
Social Media Marketing (SMM)
Definition: Social Media Marketing, the use of social media platforms to connect with your audience to build your brand, increase sales, and drive website traffic.
When is it Relevant?
When you want to promote your products or services, increase brand awareness, engage with your audience, and drive conversions using social media platforms such as Facebook, Instagram, Twitter, or LinkedIn.
Sample Prompt
"Can you provide us with some tips on running effective social media marketing campaigns for our beauty salon?"
User-generated Content (UGC)
Definition: Any form of content, such as images, videos, text, and audio, that have been posted by users on online platforms such as social media and wikis.
When is it Relevant?
When you want to leverage the content created by your users or customers, such as reviews, testimonials, or social media posts, to promote your brand or products, increase brand authenticity, social proof, and engagement.
Sample Prompt
"How can we encourage our customers to create and share user-generated content related to our fitness products?"
Conversion and Sales Funnels
These terms revolve around the customer journey from awareness to conversion. They highlight the techniques and strategies to optimize this journey, aiming to achieve maximum conversions.
AAARRR
Definition: This framework stands for Awareness, Acquisition, Activation, Revenue, Retention, and Referral. It's a tool to understand and optimize the customer lifecycle in a business. It's also referred to as the Pirate Funnel.
When is it Relevant?
When you want to understand and optimize the various stages of your customer's journey, from initial awareness to post-purchase loyalty.
Sample Prompt
"Can you suggest strategies to increase customer retention in the AAARRR framework?"
Conversion Funnel
Definition: The process or journey a customer goes through from the initial point of contact to the final action or purchase.
When is it Relevant?
When you want to understand and optimize the journey your customers go through, from the first touchpoint to conversion, in order to improve overall conversion rates.
Sample Prompt
"How can we optimize our conversion funnel to increase sales for our e-commerce website?"
Flywheel Ideology
Definition: A business approach that replaces the traditional sales funnel with a model in which customer satisfaction drives referrals and repeat business.
When is it Relevant?
When you want to focus on creating exceptional customer experiences and turning satisfied customers into loyal brand advocates to drive sustainable business growth.
Sample Prompt
"We want to adopt a flywheel ideology for our business. What are some effective tactics to delight our customers and turn them into brand advocates?"
Lead Magnet
Definition: A free item or service given away for the purpose of gathering contact details, such as email addresses.
When is it Relevant?
When you want to incentivize potential customers to provide their contact details by offering them valuable free assets or exclusive content, helping you generate leads for your business.
Sample Prompt
"We're launching a lead generation campaign. Could you suggest some effective lead magnet ideas for our target audience in the technology sector?"
Top of the Funnel
Definition: The stage of the buying process where the buyer realizes they have a problem. This is the awareness stage.
When is it Relevant?
When you want to create content and experiences that capture the attention of potential customers and introduce them to your brand or products at the initial stage of their buying process.
Sample Prompt
"We're looking to create educational blog posts to attract prospects at the top of the funnel. Can you suggest some engaging topics?"
Customer Relations and CRM
This category highlights terms that focus on customer relationship management and strategies that place the customer at the heart of business operations.
Customer Acquisition Cost (CAC)
Definition: Customer Acquisition Cost is a metric that calculates the average expense of gaining one new customer.
When is it Relevant?
When you're looking to optimize your marketing and sales efforts to acquire new customers more efficiently and cost-effectively.
Sample Prompt
"Can you provide me with strategies to reduce our CAC and increase customer acquisition?"
CRM
Definition: Customer Relationship Management, a type of software that allows companies to manage and analyze customer interactions and data throughout the customer lifecycle.
When is it Relevant?
When you want to effectively manage and nurture your customer relationships, track interactions, and streamline your sales and marketing efforts.
Sample Prompt
"What are some recommended CRM platforms for small businesses in the retail industry?"
Customer Engagement
Definition: The process of interacting with customers through a variety of channels and strengthening your relationship with them.
When is it Relevant?
When you want to build stronger connections with your customers and encourage active participation in your brand's marketing activities.
Sample Prompt
"How can we enhance customer engagement through our email marketing campaigns?"
Customer Journey
Definition: The complete process that a customer goes through when interacting with a company or brand, from initial discovery or awareness through to purchase and beyond.
When is it Relevant?
When you want to understand and optimize the end-to-end experience that your customers have with your brand, from the first touchpoint to ongoing support and loyalty.
Sample Prompt
"Can you help us analyze the customer journey for our online subscription service and suggest improvements?"
Customer Lifetime Value (CLTV)
Definition: The predicted total net profit that a business can make from any given customer throughout the duration of their relationship.
When is it Relevant?
When you want to determine the long-term value of your customers and develop strategies to increase their lifetime value by focusing on retention, upselling, and cross-selling.
Sample Prompt
"How can we increase our CLTV through targeted upselling and cross-selling strategies?"
Customer Persona
Definition: A semi-fictional representation of your ideal customer based on market research and real data about your existing customers.
When is it Relevant?
When you want to better understand your target audience and tailor your marketing strategies, messaging, and content to specific customer segments.
Sample Prompt
"We're launching a new product. Can you help us create customer personas to better understand our target audience and tailor our marketing efforts?"
Customer Segmentation
Definition: The practice of dividing a company's customers into groups that reflect similarity among customers in each segment.
When is it Relevant?
When you want to personalize your marketing messages and campaigns by dividing your customer base into specific segments based on shared characteristics or behaviors.
Sample Prompt
"What are some effective ways to segment our customer base for our email marketing campaigns?"
Content and Copywriting
Content is King, and this category underlines the importance of creating engaging, informative, and optimized content that attracts and retains customer attention.
AIDA Framework
Definition: A model that stands for Attention, Interest, Desire, Action, which outlines the stages of consumer engagement during the buying process.
When is it Relevant?
When you want to design marketing materials or landing pages that effectively grab attention, generate interest, build desire, and drive action.
Sample Prompt
"How can I optimize my landing page to follow the AIDA framework for better conversions?"
BAB Framework
Definition: A copywriting formula that stands for Before, After, Bridge. It's used to highlight a customer's problem, illustrate the solution, and show how to bridge the gap.
When is it Relevant?
When you're creating sales letters or persuasive copy that addresses customer problems, presents solutions, and guides them towards making a purchase decision.
Sample Prompt
"Could you help me with writing a sales letter using the BAB framework for our new product launch?"
Evergreen Content
Definition: Content that continues to be relevant long past its publication, so traffic grows over time.
When is it Relevant?
When you want to create content that provides long-term value and continues to attract and engage readers, regardless of when they come across it.
Sample Prompt
"Could you suggest evergreen content ideas that would resonate with our target audience in the health and wellness niche?"
PAS Framework
Definition: A copywriting formula that stands for Problem, Agitate, Solution. Itβs used to address a customer's problem, intensify their feeling about the problem, and then offer a solution.
When is it Relevant?
When you want to create persuasive sales copy or landing page content that addresses and highlights the customer's problem, intensifies their pain, and presents a compelling solution, encouraging them to take action.
Sample Prompt
"Can you help us create a landing page using the PAS framework to promote our new productivity software?"
Inbound and Outbound Marketing
These terms describe different techniques to draw customers to products and services, either by attracting them in (Inbound) or reaching out (Outbound)
Call-to-Action (CTA)
Definition: A message, typically in the form of a button or link, that encourages users to perform a specific action such as making a purchase, downloading a file, or subscribing to a newsletter.
When is it Relevant?
When you want to design engaging and persuasive prompts or instructions that encourage users to take specific actions on your website or in your marketing materials.
Sample Prompt
"Please suggest some effective CTAs for our landing page to increase sign-up rates."
Inbound Marketing
Definition: A business methodology that attracts customers by creating valuable content and experiences tailored to them.
When is it Relevant?
When you want to attract and engage potential customers by creating valuable content and experiences that align with their needs and interests, using techniques such as content creation, search engine optimization (SEO), and lead nurturing.
Sample Prompt
"Can you provide tips on implementing an effective inbound marketing strategy for our B2B software company?"
Outbound Marketing
Definition: A traditional method of marketing seeking to obstruct potential customers. Outbound marketing includes activities such as trade shows, seminar series, email blasts to purchased lists, internal cold calling, outsourced telemarketing, and advertising.
When is it Relevant?
When you want to reach out to potential customers using traditional marketing techniques such as print ads, TV commercials, direct mail, or telemarketing, to generate brand awareness and drive customer engagement.
Sample Prompt
"What are the best outbound marketing channels to reach our target audience in the real estate industry?"
Brand and Positioning
Branding is about creating a unique identity and value proposition for a business. This category includes terms that deal with building and managing this identity and positioning it in the market.
Brand Awareness
Definition: Refers to how familiar consumers are with a particular brand and its products or services.
When is it Relevant?
When you want to increase the visibility and recognition of your brand among your target audience.
Sample Prompt
"How can we enhance our brand awareness among millennials through social media?"
Brand Equity
Definition: Represents the added value a brand name gives to a product or service in the marketplace. It's a measure of a brand's reputation, influence, and value.
When is it Relevant?
When you want to establish a strong brand reputation and loyalty that sets you apart from competitors.
Sample Prompt
"What are some key factors that contribute to building brand equity in the luxury fashion industry?"
Brand Positioning
Definition: A strategic process that involves defining how a brand differentiates itself in the market and what unique value it offers compared to its competitors.
When is it Relevant?
When you want to define and communicate a unique value proposition that differentiates your products or services in the market.
Sample Prompt
"How can we effectively position our new eco-friendly cleaning products in the market?"
Social and Viral Marketing
This category covers terms that emphasize the use of social media and viral trends to spread marketing messages and engage audiences.
Hashtag
Definition: A word or phrase preceded by a hash or pound sign (#) and used to identify messages on a specific topic on social media platforms.
When is it Relevant?
When you want to increase the visibility and reach of your social media posts by using relevant and trending hashtags to categorize and organize your content.
Sample Prompt
"What are some trending hashtags we can use to promote our new product launch on Instagram?"
Influencer Marketing
Definition: A type of social media marketing that uses endorsements and product mentions from influencers, individuals who have a dedicated social following and are viewed as experts within their niche.
When is it Relevant?
When you want to leverage the influence and reach of popular individuals in your industry to promote your brand or products to their followers, increasing brand visibility and expanding your audience reach.
Sample Prompt
"We're planning an influencer marketing campaign. Can you recommend some influencers in the fashion industry with a strong online presence?"
Influencer Persona
Definition: A representation of an influencer who is likely to be interested in a brand or product, based on factors like interests, audience demographics, and content style.
When is it Relevant?
When you want to identify and target the most suitable influencers for your influencer marketing campaign by understanding their audience, interests, and content preferences through the creation of influencer personas.
Sample Prompt
"We're looking to collaborate with influencers in the travel niche. Can you help us create influencer personas for our campaign?"
Social Proof
Definition: A psychological phenomenon where people conform to the actions of others under the assumption that those actions are reflective of the correct behavior. In marketing, it is used to ease the minds of undecided customers.
When is it Relevant?
When you want to build trust and enhance the credibility of your brand or products by showcasing social proof elements such as customer testimonials, reviews, or social media mentions to influence purchase decisions.
Sample Prompt
"How can we incorporate social proof elements such as customer testimonials on our website to enhance credibility?"
Viral Marketing
Definition: A marketing technique which involves creating content that has a high chance of being shared or promoted by its audience, increasing visibility and reach.
When is it Relevant?
When you want to create and promote content or campaigns that have the potential to spread rapidly and organically through social sharing, increasing brand visibility and reaching a wider audience.
Sample Prompt
"We're launching a new product. Can you help us brainstorm ideas for a viral marketing campaign that will generate buzz and reach a wide audience?"
Market Research and Analysis
This category includes terms related to the analytical aspects of marketing, such as competitor analysis and identification of key performance indicators.
Competitive Analysis
Definition: A process of identifying and evaluating competitors to understand their strengths and weaknesses in relation to your own business.
When is it Relevant?
When you want to understand your competitors' strategies and identify opportunities for differentiation and competitive advantage.
Sample Prompt
"Could you help us conduct a competitive analysis of our main competitors in the mobile app industry?"
Ideal Customer Profile
Definition: A detailed description of the type of company that would get the most value out of your product or service, and therefore the most likely to convert, remain a customer, and generate revenue.
When is it Relevant?
When you want to define and target your marketing strategies and messaging to a specific group of customers that align with your business objectives and have the highest potential for conversion and retention.
Sample Prompt
"We're expanding our target market. Can you help us develop an ideal customer profile for our new audience segment?"
KPI
Definition: Key Performance Indicator, a type of performance measurement to evaluate the success of an organization or of a particular activity in which it engages.
When is it Relevant?
When you want to set measurable goals and track the performance of your marketing activities or campaigns using specific metrics that indicate success, enabling data-driven decision-making.
Sample Prompt
"Which KPIs should we track to assess the success of our social media advertising campaign?"
SWOT
Definition: An analysis of Strengths, Weaknesses, Opportunities, and Threats. It is a structured planning method that evaluates those four elements of an organization, project, or business venture.
When is it Relevant?
When you want to assess and understand your company's internal and external factors, including strengths, weaknesses, opportunities, and threats, in order to develop effective marketing strategies and capitalize on market opportunities.
Sample Prompt
"We're planning our marketing strategy. Can you help us perform a SWOT analysis to assess our strengths, weaknesses, opportunities, and threats?"
Growth and Other Marketing Strategies
This category contains terms that don't fit neatly into the other categories but are still integral parts of marketing strategies, focusing on growth, engagement, and optimization.
Bounce Rate
Definition: The percentage of website visitors who navigate away after viewing only one page. It's a metric to measure website user engagement and content relevance.
When is it Relevant?
When you want to improve the engagement and user experience on your website by reducing the number of visitors who leave without interacting further.
Sample Prompt
"What are some effective strategies to reduce bounce rates on our blog posts?"
Conversational Marketing
Definition: A method of engaging with potential customers through real-time, one-to-one conversations, often facilitated by chatbots or live chat.
When is it Relevant?
When you want to provide a personalized and interactive experience to potential customers on your website, using chatbots or live chat to engage and convert them.
Sample Prompt
"How can we leverage conversational marketing to enhance customer engagement on our website?"
Contextual Marketing
Definition: A form of targeted advertising where the content of an ad is directly related to the content of the webpage on which the ad is displayed.
When is it Relevant?
When you want to tailor your marketing messages and experiences to individual users, based on their specific preferences, behaviors, or demographics.
Sample Prompt
"We want to implement contextual marketing on our e-commerce site. Can you recommend tools or platforms to help us achieve this?"
Demand Generation
Definition: The focus of targeted marketing programs to drive awareness and interest in a company's products and/or services.
When is it Relevant?
When you are introducing a new product or service and want to create awareness and generate interest among potential customers by implementing marketing and sales strategies to attract and nurture them.
Sample Prompt
"We're launching a new product. How can we generate demand and create buzz around its release?"
Growth Marketing
Definition: A data-driven marketing approach that uses rapid experimentation to test and optimize marketing and sales tactics.
When is it Relevant?
When you want to employ data-driven techniques and experiments to optimize your marketing strategies and rapidly scale your business growth.
Sample Prompt
"How can we leverage growth marketing strategies to accelerate user acquisition for our mobile app?"
Keyword
Definition: A word or phrase that is used in search engine queries. Keywords are essential in SEO for websites to appear in search results related to these words or phrases.
When is it Relevant?
When you want to optimize your website content and improve your organic search rankings by targeting relevant and high-volume keywords that are commonly searched by your target audience.
Sample Prompt
"What are some high-volume keywords we should target in our SEO strategy for our e-commerce site?"
Retargeting
Definition: Online advertising that helps to keep your brand in front of bounced traffic after they leave your website.
When is it Relevant?
When you want to re-engage potential customers who have previously interacted with your brand or website by showing them targeted ads, reminding them of your products or services and encouraging them to return and complete a desired action.
Sample Prompt
"We're looking to set up a retargeting campaign. How can we effectively retarget website visitors who abandoned their shopping carts?"